Return and Refund Policy

Last Updated: November 14, 2024

Chicken Evolution prioritizes your satisfaction. This policy explains the terms and conditions for refunds, returns, and exchanges of our products and services. This policy is provided in addition to your statutory rights under the Consumer Protection Act, 2019, E-Commerce Rules, 2020, and other applicable Indian legislation.

1. Your Statutory Rights

As a consumer in India, you have certain statutory rights that cannot be excluded by our policy:

  • Right to return: You have the right to return products that are not of satisfactory quality, not fit for purpose, or not as described within 30 days from the date of purchase and receive a full refund.
  • Right to repair or replacement: After 30 days, you may request repair or replacement for defective products.
  • Right to price reduction or final rejection: If repair or replacement is impossible or not completed within a reasonable time, you may request a price reduction or reject the products for a refund.
  • Cooling-off period: For online, telephone, or mail order purchases, you have 14 days from delivery to cancel your order for any reason and an additional 14 days to return the products.

2. Our Voluntary Return Policy

In addition to your statutory rights, we offer a voluntary return policy: you may request a refund, return, or exchange within days from the date of purchase.

3. Return and Refund Conditions

  • For non-defective products, the product must be in its original condition, unused, and undamaged.
  • Proof of purchase, order confirmation, or invoice must be included.
  • For defective products, please provide a description of the defect and photographic evidence if possible.
  • For online purchases returned under the cooling-off period, you must notify us in writing of your cancellation decision within 14 days of receiving the products.

4. Non-Returnable Products

The following products cannot be returned unless defective:

  • Downloaded digital products (once download has commenced).
  • Gift cards or promotional vouchers.
  • Personalized products (unless defective).
  • Sealed audio, video, or computer software once opened.
  • Sealed products that are not suitable for return due to health protection or hygiene reasons if opened after delivery.
  • Products made to your specifications or clearly personalized.

5. Claim Procedure

To submit a claim, please contact us at [email protected] and provide the following information:

  • Your full name and contact details.
  • Order number or proof of purchase.
  • Clear description of the issue or reason for your request.
  • Evidence (e.g., photographs for defective or damaged products).
  • For online order cancellations, a clear statement of your decision to cancel.

6. Shipping Costs

For non-defective product returns under our voluntary return policy, the customer bears the return shipping costs, and original shipping costs are not refunded.

For defective products or incorrect deliveries, we will reimburse the reasonable costs of returning the products.

For returns under the cooling-off period for distance selling, we will refund the basic delivery cost of sending the product to you (excluding any expedited delivery charges you may have chosen). You are responsible for the return shipping costs unless the products are defective or we have agreed otherwise.

7. Processing Your Return

We will process your refund without undue delay and within the following timeframes:

  • For cancellations under the cooling-off period, within 14 days from the day we receive the products back or evidence that you have sent them back.
  • For defective products, within 14 days of accepting that you are entitled to a refund.
  • For all other returns under our voluntary policy, within 14 days of receiving the returned products.

Unless otherwise agreed, refunds will be made using the same payment method you used for the purchase.

8. Faulty or Incorrect Products

If you receive a faulty or incorrect product, please contact us immediately. We will investigate your case and, in accordance with your statutory rights, offer you:

  • Repair (where possible).
  • Replacement product.
  • Full refund (including delivery costs and reasonable return costs).

9. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will not affect your statutory rights. It is recommended that you check this page regularly to stay informed of any updates.

10. Dispute Resolution

If you are dissatisfied with how your return or refund has been handled:

  • You can contact us directly to resolve the issue.
  • You can use an Alternative Dispute Resolution (ADR) service. We use [ADR Provider Name] who can be contacted at [contact details].
  • You can file a complaint with the appropriate Consumer Forum in your district.
  • You can contact the National Consumer Helpline at 1800-11-4000 for guidance.

11. Contact

For questions or concerns about this policy, you can contact us:

  • Email: [email protected]
  • Phone: +91 87432 19065
  • Address: 42/B, Mahalaxmi Gardens, Jayanagar 4th Block, Bangalore, Karnataka 560041, India